Privacy Policy

At DMARC Moon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our service
• Contact our support team
• Sign up for our newsletter
• Participate in surveys or feedback

This information may include: name, email address, company name, phone number, billing address, and payment information.

Technical Data

We automatically collect certain technical information when you use our service:

• Domain names and DNS records
• DMARC, SPF, and DKIM records
• DMARC aggregate and forensic reports
• Email authentication data
• IP addresses and email sources
• Server logs and usage statistics

Usage Information

We collect information about how you interact with our service:

• Browser type and version
• Operating system
• IP address and geolocation
• Pages viewed and features used
• Time and date of visits
• Referring website addresses

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Process and analyze DMARC reports
• Monitor email authentication status
• Provide domain security insights
• Generate analytics and reports
• Deliver notifications and alerts

Account Management

• Create and manage your account
• Process subscription payments
• Provide customer support
• Send service-related communications
• Verify your identity and prevent fraud

Service Improvement

• Analyze usage patterns and trends
• Improve our service features and functionality
• Develop new products and services
• Optimize user experience
• Conduct research and testing

Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Provide product updates and announcements
• Conduct surveys and gather feedback
• Deliver targeted advertising

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our service
• Legitimate Interests: Improving our service and preventing fraud
• Consent: Marketing communications and optional features
• Legal Obligations: Compliance with applicable laws and regulations

Data Sharing and Disclosure

Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you have regarding your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from authorities
• Court orders or subpoenas
• Protection of our rights and property
• Investigation of fraud or security issues
• Protection of user safety

Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or analytics purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will delete or anonymize your information within a reasonable timeframe, except where we need to retain it for:

• Legal, tax, or regulatory requirements
• Resolving disputes and enforcing agreements
• Fraud prevention and security purposes
• Backup and disaster recovery (deleted within 90 days)

Your Privacy Rights

General Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent where applicable

GDPR Rights (EEA Users)

If you are located in the EEA, you have additional rights under GDPR:

• Right to Access: Obtain a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit processing of your data
• Right to Portability: Receive your data in machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Lodge a Complaint: File a complaint with supervisory authorities

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal data)
• Non-discrimination for exercising your privacy rights

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals. We will continue to monitor developments in this area and may implement such features in the future.

Email Communications

We send several types of emails:

• Transactional Emails: Account confirmations, password resets, billing notifications (cannot opt-out)
• Service Emails: DMARC alerts, security notifications, system updates (cannot opt-out)
• Marketing Emails: Newsletters, product updates, promotional offers (can opt-out)

You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any email or by updating your preferences in your account settings.

Cookie Policy

Types of Cookies We Use

• Essential Cookies: Required for the service to function properly
• Performance Cookies: Help us understand how users interact with our service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about service usage
• Advertising Cookies: Deliver relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable laws. We will inform you of the nature of the breach, the data affected, and steps we are taking to address it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our service

Your continued use of the service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information